In a more casual place, greet them like you would greet anyone else. Nobody likes to walk into a bar without being recognized by the staff, it's uncomfortable, unwelcoming and gives a bad first impression. That's why, every time customers enter your bar, greet them immediately with a smile and a warm greeting. If the bar is slow, bring them a menu and a glass of water as soon as they sit down. If the bar is full, let them know that you'll be with them shortly.
So pour yourself some carbonated water and something bitter and sit on that stool, the lesson starts now. And, for the love of all things, DON'T STAY IN THE SERVICE AREA. If you're a nice person, you're also kind to the other bar customers. As a result, they have fun and are more likely to return.
This is good for my livelihood and I can see it. We always keep your information secure and you can unsubscribe at any time. Learn the ins and outs of artisanal liquor, wine, cider, beer, and more. Come have a drink with us on any of the following social platforms to stay informed about everything related to craft alcohol, find out about upcoming events, engage with manufacturers and more.
Let us grow your brand through courses, events, resources, online craft alcoholic beverage marketing services, and more. Learn more about how The Crafty Cask can help your brand grow. Be a traveling bartender and stay alert. Greet all guests with a smile and eye contact when they arrive at the bar.
On a quiet night there's no excuse for not offering quick service, but on a busy night, if you can't serve a guest right away, acknowledge them and let them know that you'll be seeing them soon. Even if you're very busy, SMILE, make eye contact, and nod your head. We all like to be smiled at.
